Last Updated: October 2026

Meditech Plus Australia ships orders across Australia using Australia Post and trusted courier services.

We take reasonable steps to ensure orders are securely prepared and dispatched. However, delivery timeframes are estimates and may vary depending on the shipping provider and destination.

Order Processing

Orders are processed after successful payment confirmation through our approved payment methods.

Orders that remain pending without completed payment may be cancelled so that stock can be released for other customers.

Delivery Timeframes

Shipping and delivery timeframes provided at checkout or elsewhere on our website are estimates only and are not guaranteed.

Delivery may be affected by:

• Courier or Australia Post operations
• Public holidays
• Weather conditions
• Regional or remote delivery locations
• High shipping volumes
• Transport disruptions
• Circumstances outside our reasonable control

Shipping delays caused by a carrier do not automatically qualify an order for a refund.

Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check:

• Full name
• Delivery address
• Suburb
• State
• Postcode
• Contact information

Meditech Plus Australia is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information supplied by the customer.

Tracking

Where tracking is available, tracking information will be provided to the customer.

Customers can use the supplied tracking information to monitor the progress of their shipment.

If a parcel appears to be delayed or lost, we may assist with:

• Tracking enquiries
• Lost parcel investigations
• Courier escalations
• Delivery status enquiries

However, final delivery is handled by the relevant shipping provider.

Risk After Dispatch

Once an order has been handed over to the shipping carrier, responsibility for the parcel’s transportation and delivery is subject to the carrier’s terms and applicable Australian law.

Customers should ensure that the delivery address is secure and suitable for receiving the order.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrectly supplied, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Clear photographs of the package and products
• Description of the issue

We will review the matter and determine the appropriate resolution where applicable.

Storage After Delivery

Customers are responsible for ensuring that products are stored according to the applicable storage requirements after delivery.

Where refrigeration or other specific storage conditions are required, customers should take appropriate steps immediately after receiving their order.

Issues arising from incorrect storage or handling after delivery may affect eligibility for replacement or other remedies.

Shipping Delays

Shipping delays caused by Australia Post, courier services, weather, regional delivery conditions, or other circumstances outside our reasonable control are not automatically grounds for a refund.

We will, however, make reasonable efforts to assist customers with tracking and delivery enquiries.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies available to customers under the Australian Consumer Law.

Where the law provides a mandatory consumer guarantee or remedy, those rights will continue to apply.

Contact Us

For shipping-related questions, delayed parcels, damaged deliveries, or incorrect orders, please contact Meditech Plus Australia with your order number and relevant delivery information so that we can assist you.