Last Updated: October 2026
At Meditech Plus Australia, we are committed to supplying products in accordance with their stated laboratory, analytical, and research purposes.
Due to the sensitive and sterile nature of peptides, bacteriostatic water, and other research consumables, all sales are considered final unless a verified product or order issue is identified.
If your order arrives:
you must contact us within 48 hours of delivery.
To allow us to properly investigate the issue, customers must provide:
After reviewing the claim, Meditech Plus Australia may, where appropriate, offer a replacement product, store credit, or refund at our discretion and subject to applicable Australian Consumer Law.
Refunds or replacements are generally not available for:
Customers are responsible for maintaining appropriate storage conditions after delivery, including refrigeration where required and appropriate sterile handling practices.
Improper storage, handling, reconstitution, or other customer-controlled conditions may affect product quality and replacement eligibility.
Shipping delays alone do not qualify for a refund where the delay is caused by a courier or shipping provider, except where a refund or other remedy is required under Australian Consumer Law.
Where appropriate, we will assist customers with tracking information, lost parcel investigations, and courier enquiries.
Nothing in this Refund Policy is intended to exclude, restrict, or modify any rights or remedies that customers may have under the Australian Consumer Law.
Where Australian Consumer Law provides a mandatory right to a remedy, those rights will continue to apply.
If you believe there is an issue with your order, please contact us within 48 hours of delivery and provide your order number and supporting photographs.
